Frequently Asked Questions about TurboTrack.me
1. Are the tracking devices FREE and are they necessary?
- Unfortunately the devices are not free, however you can purchase a wide variety of them on AMAZON. We provided links to the most popular above under Purchase a Device. Although they are not necessary, they are highly recommended as our coaches can provide better insight based on the data from the wearable devices.
2. If I don't want a trainer and I just want to use my Apple Watch and the App for tracking my workouts, is that possible?
- YES! Our app is free and anyone who wants to track their workouts is welcome :)
3. I want to work with multiple trainers, is that allowed?
- Yes! Sign up for multiple trainers or just one.
4. What are the prices for trainers and Yoga Instructors?
- Each Trainer/Instructor has their own costs associated with their service. Check out their tile and inquire within.
5. My App is acting weird, can I call someone?
- Please email HELP@TurboTrack.me and someone from support will answer immediately
6. How do I cancel my subscription to a Trainer.
- You may cancel at any time. Please contact your trainer and they will remove you from their account.
7. When will I receive my first workout or live training session?
- Each instructor, coach, trainer is different. Most will send out one immediate upon sign up. However, please inquire with your trainer.
8. How accurate are the devices?
- Some devices are more accurate than others, however most are highly accurate.
9. What is Turbo-STRAPP?
- Turbo-STRAPP was a device that was specially made for our customers. However, with innovations of the Apple Watch and other devices that TurboTrack.me now connects with, we will eventually discontinue (BUT SUPPORT) the Turbo-STRAPP device. This is why we changed our brand name from Turbo-STRAPP, which is often affiliated with the device to TurboTrack.me
10. My device isn't connecting to the APP. What should I do?
- Please contact Help@turbotrack.me and one of our support members will help you immediately.